Frequently asked questions for self help.
Please take a quick look at common questions (and answers) in the default list. If you can't find what you're looking for, start off by selecting your Ability Office version and then narrow it down by entering search text and/or category.
Knowledge base article 26Write Freeze/Unable to register document.
Symptom 1 : error message on install: "Ability, clipboard 270296 unable to register document. document may be already open"
Symptom 2: Write and Spreadsheet get as far as displaying splash screen before freezing.
Cause: some Windows services have been turned off.
Solution: Whatever it was that was turned off needs to be turned back on! At time of writing, we do not know the service(s) involved. Note that the same problem exists in Microsoft Word.