Frequently asked questions for self help.

Knowledge base article 20

Setup was unable to find the MSI package.

Occurs when running any Windows Installer setup from behind a proxy server

Windows Installer is a Microsoft technology that Ability uses for installation purposes. This technology is not designed for (or not capable of) running when there is a proxy server in use.

You can check the proxy server settings in Internet Explorer by selecting Tools/Internet Options and then click the LAN button in the Connections tab.

See also Knowledge Base Article 22: Zip version