Frequently asked questions for self help.
Please take a quick look at common questions (and answers) in the default list. If you can't find what you're looking for, start off by selecting your Ability Office version and then narrow it down by entering search text and/or category.
Knowledge base article 34Cannot uninstall/re-install - error message asking for a patch
Problem: On uninstall, or re-install or attempt to apply a patch, the following error message is displayed:
"This Patch Package could not be opened. Verify that the Patch Package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer."
Cause: Windows Installer, a Microsoft technology, keeps a track of what software has been installed in the registry. This information has been corrupted.
Solution: First attempt to uninstall Ability Office 4 using Start/Control Panel. Next, see the following Microsoft FAQ and run the utility it suggests:
After running the utility, you will be offered a choice of programs. Select Ability Office 4 and click Remove.