FAQ

Frequently asked questions for self help.

Knowledge base article 115

General File/Send problems

When an Ability application loads, it checks Windows to see if a service called "MAPI" is installed. If yes, then it makes File/Send available in the menus (if not, this command is hidden). MAPI is typically installed by Outlook Express, Outlook and some other email programs. There is a problem with MAPI in that there are different versions and sometimes MAPI configuration and other internet settings can cause File/Send to fail.

Before reporting File/Send problems, please check the following:

  1. Is Send visible on the file menu? If not, MAPI is not installed - try installing Outlook Express.
  2. Does Send work from other applications? Try a Microsoft application - select Start/Accessories/Wordpad, type some text and select File/Send. If this fails then something is wrong with your MAPI or Email client setup. Check with your email client vendor for a FAQ on this topic.
  3. Will your email client accept some attachments and not others? When using File/Send, Ability will default to it's own format. Try saving in a Microsoft format (e.g. Word or Excel) using the File/Save As command and then repeating the File/Send.

Two further points:

Finally, when reporting File/Send problems to Ability, please make sure you state the default mail client in use and as much detail from the above as possible.