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Knowledge base article 139

Technical Support Policy

Support is free for current version 6 only - if you have older versions of our software you will need to upgrade to the latest version to receive free support.
In addition, support is free for full and paid for versions only - we do not offer free support for promotional versions.
Free support applies to email only - we are unable to offer free telephone support.
Free support is for registered users only - if you have not already done so, please register your copy of Ability before requesting support.
Pre-sales technical enquiries - if you are trying out our software or have any questions prior to purchase we will of course try to help.