Frequently asked questions for self help.

Knowledge base article 158

Cannot start any Ability program - Windows error message (GPF)

This can happen for a variety of reasons. Try the following steps:

1. Ability not installed correctly

First, try uninstall and re-install from our website Download section.

2. Windows compatibility mode set (when it should not be).

Select Start/Programs/Ability Office 6 and right-click over say Ability Spreadsheet. Click the comaptibility tab. Make sure that No compatibility is set and the tick box is clear as shown in the following screen shot:

3. Try "clean" install

4. Final measure - contact support with a note on the error message you get on starting Ability.