FAQ
Frequently asked questions for self help.
Sales and pre-sales
1
The purchase page is asking for a password
2
Can I - or How can I - upgrade
3
Questions on the order process
4
Magazine promotional version has expired
Download and Installation
30
General Troubleshooting of Install and Patch Install
31
Manually installing a patch
32
Installing on Windows 98/ME/2000
33
How to make a clean install
34
Cannot uninstall/re-install - error message asking for a patch
122
How to modify Windows right-click options in Explorer
134
Serif Photoplus tries to run the MSP patch file
130
Installing via dial-up or other slow internet connection
29
abolepages.dll fails to register
28
Setup prompts for DAO.MSI on Windows XP
27
Microsoft Visual C++ Runtime library error when installing Photoalbum
19
Error 1311 Source File not found.
8
What are the hardware/operating system requirements?
20
Setup was unable to find the MSI package.
21
Error 1606 Could not access network location.
22
Zip version
25
How do I put an Ability icon onto the desktop
26
Write Freeze/Unable to register document.
Product Keys, Activation, Registration
152
Lost activation key, serial number, registration details - re-installation
40
How to enter an Extension Code
39
I have a question relating to the online order?
38
How do you turn off the registration wizard?
36
Your trial period has expired
35
Can't get the Product Key to work.
Import/Export
121
Could not start print job when trying to create PDF file
126
Support for ODF and OOXML formats
50
Freeze after save to PDF
49
Error message on opening a PDF file in Ability
47
Error "W048F32W.DLL Not Found" (or similar)
48
How do I open an Ability file in program "xyz"
45
Is it compatible with my old files?
44
How can I import MS Works files?
43
What are the full import/export options?
Printing
53
General printer troubleshooting
138
Small print preview or wrong page size in Write
Write
69
Can the spell checker from Write be used in Outlook Express?
142
Can I password protect my Write documents
70
How to make a page border
132
Large cursor and letters appear vertical
68
Cannot set the top and bottom margin to zero (or some other small setting)
67
European characters on a UK/US keyboard
54
Can't see text in Write - all I get is blank screen
55
All I can see is the page - the menus have disappeared
56
Write won't start at all
57
Can't see pictures in Write - all I get is an icon
60
What about templates
61
Cannot run spell checker/thesaurus or wrong language spell tools
64
The receiver cannot read emails from Write
65
How do I insert a non-breaking space?
66
About the Write Backup file (ABK)
Database
128
Emailing from a database form
140
Database limits (maximum number of records etc)
125
Parameter entry before running queries
123
How do I insert a row in database (and how to set a default sort order)
131
Creating filters based on Time
76
How do I fill a sheet of labels with the same address
71
"Syntax error in query" in Database
72
How do I connect to an Ability Database with ASP?
84
Default sort order
83
How to create a Switchboard
82
Creating a database of hyperlinks
81
Can Database be used with MySQL
79
Simple Address book example connecting with Write
74
How do I create address lables
80
Database compatibility with MDB
78
How to import ASCII text
77
Quick Database tutorial
73
Multiple fields on the last line of Address label
Spreadsheet
137
Generating a web page from spreadsheet data
141
Can I password protect my files
90
Best Fit Line/Regression Line Example
85
How to delete a manually inserted page-break
89
How about pivot tables
88
How to turn on/off the spreadsheet grid (and other display and print properties)
87
Cannot get loadAPR template to work correctly
86
Black cells appears black after import from Excel
Photopaint
133
How Photopaint sizes photos at print time
Macros and Automation
102
How to run a macro as an application starts/Autoexecute macros
129
How to create a simple database search button
93
Sending "any" keys to an application
94
Write macro to delete previous/next word
95
How to use Programmable Forms
103
How to create a control panel (or switchboard) in Database
96
How to use macro buttons to link Database forms
104
How to create a toolbar button to start external applications
101
Run macros from Hyperlinks
100
Start Database and open a form
99
Use Spreadsheet to create Excel xls
98
How to search and replace in Write
97
Automating printing of envelopes
General
139
Technical Support Policy
146
How to find the build version
164
Wir unterstützen nur Ability Office
135
Setting the character encoding for Ability
136
General problems opening email attachments
117
How to provide the right information
106
What about the Euro?
109
Trying to open a file and the Ability logo stays on screen
111
Do I need a CD for backup purposes?
112
What about printed documentation/manual/tutorials
114
Associating files (Excel, Word and others) with Ability applications
115
General File/Send problems
116
File Association trouble-shooter
118
How to add Ability icons to Desktop, Quick Launch toolbar and Start menu
119
What license agreement does Ability operate under
120
No toolbar or menu visible
127
Windows Vista issues
105
What are the limitations of Ability Office compared to Microsoft Office?
Photoalbum
124
Where does Photoalbum store descriptions and notes